Returns & Final Sale Policy
All items are made to order. All sales are final—no returns or exchanges. If we make a mistake or your item arrives defective or damaged, we’ll fix it.
1) All Sales Final — No Returns or Exchanges
Because every item is produced specifically for your order, we do not accept returns or exchanges for:
- Wrong size, fit, or color preference
- Change of mind / ordered by mistake
- Small variations typical of custom production (see Section 4)
Exception: If we made an error or an item is defective/damaged, we’ll repair, reprint/replace, or provide store credit as outlined below. This policy does not limit any rights you may have under applicable law.
2) If There’s an Issue (Defect, Damage, or Incorrect Item)
Contact us within 7 calendar days of delivery.
How to report
- Email stores@toptiergraphics.com with subject “Order Issue – #[Order Number]”.
- Include your order number, a brief description, and clear photos of the item/issue (and package if damaged).
- Keep all packaging until we confirm next steps.
What we’ll do: After review, we’ll determine the quickest remedy—repair, reprint/replace, or store credit. We do not issue cash refunds.
Shipping damage: Notify us within 3 days with photos of the box, label, and item. We’ll work with the carrier on a resolution.
3) Order Changes & Cancellations
Before production: We’ll do our best to accommodate changes or cancellations if your order hasn’t entered production.
After production starts: Orders can’t be changed or canceled.
4) Custom Production Tolerances (Normal)
- Sizing: ±1" garment measurement variance.
- Color: Minor color variance due to fabric/dye lots and screen differences.
- Placement: Small placement variance across sizes.
- DTF/DTG artifacts: Light pre-treat marks typically wash out after first launder.
5) Proofs, Personalization & Approvals
Double-check spellings, sizes, and artwork. Once you approve a proof—or place an order without a proof—production begins and changes aren’t possible. If we make a mistake vs. your approval, we’ll make it right.
6) Non-Returnable Items (No Exceptions)
- Personalized/custom items
- Clearance, final-sale, or promotional items
- Worn, washed, or altered items
- Items with odor, stains, pet hair, or signs of wear
- Any item returned without prior authorization
7) How Replacements/Repairs Work
If your claim is approved, we’ll repair or remake the affected item(s) at no cost, or provide store credit if a replacement isn’t feasible. We’ll advise if the original must be returned or disposed of. Shipping for approved remedies is covered by us.
8) Shipping, Delivery & Lost Packages
Incorrect address: If shipped to an address entered incorrectly at checkout, reship fees apply once returned.
Marked “Delivered” but not received: Check with household members/neighbors and your local carrier first. If not found, contact us within 3 days; carrier scans/GPS typically govern final determinations.
9) Care & Use
Follow the care instructions provided. Damage from improper care, exposure, or normal wear-and-tear isn’t a defect.
Need Help?
Email: stores@toptiergraphics.comOrder number required for fastest service.